Chat Monitoring Tool
Helping chat admins monitor chat rooms better through meaningful visual representation
About the project
The Chat Monitoring Tool is an internal web-based tool that is used by chat admins to administer chat rooms inside all games company-wide to make sure players are being respectful toward each others and make sure things are in order.
A team responsible for the chat admin tool was finishing up developing the tool and wanted us to do an art pass. I took this opportunity to make sure any changes we could make would benefit the users and help improve the way the chat admins do their job.
I worked as the solo desinger for this project. I worked along side a producer who helped me facilitate the user research and getting feedback. My job included:
→ User research through interviews and direct feedback
→ Translate research into design problems
→ Design the solution and create interactive prototypes
→ Create a design guidline for implementation